Hi there,
I was walking down 15th street to get something to eat and noticed your $5 deal sign in the window. I'd never visited your establishment and thought today might be a nice day to experiment. Pictured on your $5 menu was a photo of a steak wrap you advertise as your Aztec Burrito. I ordered it and the very kind woman asked what kind of protein I wanted- I said chicken and she quickly went to work. When I was rung up I was surprised to see there was a charge for the protein. $5 would have covered a rice burrito. Either way, that's fine, $6.49 wouldn't break my bank and I didn't want to make a hassle for your friendly staff. It was just written no where on the menu in your window or at the register that that was your business model. No worries, I just suggest you make that clearer to not mislead other customers since you strive to "energize people on the go." Unfortunately though, when I sat down at my desk and bit into my Aztec Burrito I found it filled almost entirely with rice. Which I guess is fine, a rice burrito- but again, nothing like what I was expecting to see or what was pictured. Now question, do you reuse your rice from the night before or was the brown rice just entirely undercooked and intentionally crunchy? Frankly, I'd feel better knowing I got last night's rice rather than believing that's the standard on how you prepare your food. And last, the manifesto on your website claims you use "high-quality, fresh ingredients" and you promote a "health-casual" atmosphere but do you mean that to include mechanically separated and reconstructed chicken? There are air bubbles in the the meat. It's still in my trash can if you need the evidence. I'm just curious to know- I'm not sure, just your reaction and if there's any reason I should return or continue expect a highly superior product from Chipotle or the dozens of other restaurants within a few blocks from your door.
Thank you.
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